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STP Fire & Rescue Services – Privacy Policy

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Last updated: August 2026

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STP Fire & Rescue Services is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, purchase or enquire about our services, attend training, or otherwise interact with us.

We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where applicable, the Privacy and Electronic Communications Regulations 2003 (PECR).

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1. Who we are

For the purposes of data protection law, STP Fire & Rescue Services is the data controller of personal information collected through this website and through our business activities.

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STP Fire & Rescue Services
Company number SC548692

Tel: 01294 472999
Email: admin@stpfire.co.uk

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

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2. Information we may collect

Depending on how you interact with us, we may collect and process information including:

  • Your name.

  • Business or organisation name.

  • Job title or role.

  • Postal address.

  • Email address.

  • Telephone or mobile number.

  • Details submitted through website contact or enquiry forms.

  • Information required to provide quotations, contracts or services.

  • Training booking and attendance information.

  • Information relating to fire safety, consultancy, maintenance or emergency-response enquiries.

  • Correspondence between you and STP Fire & Rescue Services.

  • Payment and invoicing information where relevant.

  • Technical information relating to your use of our website, such as IP address, browser type, device information and website activity.

  • Cookie and similar technology information where applicable.

We will only collect information that is reasonably necessary for the purpose for which it is being used.

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3. How we collect your information

We may obtain personal information:

  • Directly from you when you telephone, email or contact us through our website.

  • When you request a quotation or information about our services.

  • When you book or attend training.

  • When your organisation engages us to provide services.

  • When you correspond with us regarding an existing contract or service.

  • Automatically when you use our website, through cookies and similar technologies where permitted.

  • From an employer, contractor, customer or other organisation where they legitimately provide your details in connection with services we are delivering.                                                                                                                                                                                                       

4. How we use your personal information

We may use your information to:

  • Respond to enquiries.

  • Provide quotations and proposals.

  • Arrange and deliver fire safety and rescue services.

  • Provide fire safety training and consultancy.

  • Arrange inspections, maintenance or site visits.

  • Manage contracts and customer relationships.

  • Process payments and maintain financial records.

  • Communicate with customers, suppliers and contractors.

  • Maintain appropriate business and training records.

  • Improve our website and services.

  • Maintain the security of our website and systems.

  • Meet our legal, regulatory, insurance and health and safety obligations.

  • Establish, exercise or defend legal claims.

  • Send marketing communications where we have an appropriate lawful basis to do so.

We will not use your personal information for purposes that are incompatible with the reason it was originally collected unless permitted by law.

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5. Our lawful bases for processing

Under the UK GDPR, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

 

Contract

Where processing is necessary to provide services you have requested or to take steps before entering into a contract.

For example, preparing a quotation, booking training or delivering contracted services.

Legal obligation

Where we are required to process information to comply with a legal or regulatory obligation.

This may include accounting, taxation, health and safety or other statutory requirements.

Legitimate interests

Where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms.

This may include:

  • Managing our customer relationships.

  • Responding to business enquiries.

  • Improving our services.

  • Maintaining the security of our systems.

  • Protecting our business and legal interests.

 

Consent

Where you have specifically agreed to particular processing.

Where we rely on consent, you may withdraw it at any time.

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6. Marketing communications

We may occasionally send customers or business contacts information about relevant STP Fire & Rescue Services products, training or services where permitted by law.

Where consent is required for electronic marketing, we will obtain appropriate consent.

You can ask us to stop sending marketing communications at any time by:

  • Using the unsubscribe option in a marketing communication, where available; or

  • Contacting us directly.

Stopping marketing communications will not prevent us from contacting you regarding an existing service, contract, booking or other legitimate operational matter.

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7. Cookies and website technologies

Our website may use cookies and similar technologies to:

  • Make the website function correctly.

  • Remember user preferences.

  • Understand how visitors use the website.

  • Improve website performance and security.

  • Provide analytics or other optional functionality.

Some cookies are essential for the website to work and may not require consent.

Where legally required, non-essential cookies will only be activated after you have given your consent.

You should be able to manage your cookie preferences through our website cookie controls.

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8. Sharing your personal information

We do not sell personal information.

We may share information where reasonably necessary with trusted third parties including:

  • IT and website service providers.

  • Hosting and cloud-service providers.

  • Accountants and professional advisers.

  • Payment processing providers.

  • Training or specialist service providers working on our behalf.

  • Contractors or suppliers involved in delivering services.

  • Insurance providers.

  • Regulatory, law-enforcement or government bodies where required by law.

Where third parties process personal information on our behalf, we take reasonable steps to ensure appropriate contractual and security safeguards are in place.

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9. International transfers

Some technology or cloud-service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with UK data protection law.

This may include relying on:

  • UK adequacy regulations; or

  • Appropriate contractual safeguards approved under UK data protection legislation.                                                                                               

10. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, insurance and regulatory requirements.

Retention periods may vary depending on the type of information.

For example:

  • General enquiries may be retained for a reasonable period after the enquiry has been concluded.

  • Customer and contractual records may be retained for the duration of the relationship and for an appropriate period afterwards.

  • Financial records will generally be retained for the period required by taxation and accounting legislation.

  • Training records may be retained where necessary to evidence attendance, certification or competence.

When information is no longer required, it will be securely deleted, anonymised or otherwise disposed of.

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11. How we protect your information

We take appropriate technical and organisational measures to protect personal information against:

  • Unauthorised access.

  • Accidental loss.

  • Destruction.

  • Alteration.

  • Disclosure.

  • Misuse.

Measures may include access controls, password protection, secure systems, appropriate backups, staff procedures and restricted access to personal information.

While we take reasonable precautions, no internet-based system can be guaranteed to be completely secure.

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12. Your data protection rights

Depending on the circumstances, you may have the right to:

  • Access personal information we hold about you.

  • Correct inaccurate or incomplete personal information.

  • Request deletion of your personal information in certain circumstances.

  • Restrict processing of your information in certain circumstances.

  • Object to certain processing, including some processing based on legitimate interests.

  • Request data portability where applicable.

  • Withdraw consent at any time where consent is the lawful basis for processing.

  • Ask us to review certain automated decisions, where applicable.

These rights are not absolute and may depend upon the circumstances and lawful basis under which we process your information.

To exercise any of your rights, please contact us using the details provided in this policy.

We may need to verify your identity before responding to a request.

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13. Your right to object

You have the right to object at any time to the processing of your personal information for direct marketing purposes.

You may also have the right to object where we process your information on the basis of legitimate interests.

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14. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can investigate and try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Further information is available from the Information Commissioner’s Office.

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15. Links to other websites

Our website may contain links to websites operated by third parties.

STP Fire & Rescue Services is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any external website you visit.

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16. Social media

We may operate pages or accounts on social media platforms.

If you interact with us through social media, the relevant platform may separately collect and process information about you in accordance with its own privacy policy.

Information you provide directly to us through social media may also be processed by STP Fire & Rescue Services where necessary to respond to your enquiry or interaction.

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17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our services.

  • Changes to how we process information.

  • Changes in technology.

  • Changes in legal or regulatory requirements.

The latest version will be published on our website together with the date it was last updated.

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19. Contact us

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If you have any questions regarding this Privacy Policy, your personal information or your data protection rights, please contact:

STP Fire & Rescue Services

Email: admin@stpfire.co.uk
Telephone: 01294 472999
 

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